Reference

Our Terms, Your Rights, and How We Operate

Access to propbetexperts depends on state law and is available only where local regulations permit — we lay out the full picture here so you know exactly where you stand. Every policy on this page is written to be read, not buried.

State-by-state eligibilityAccount terms clearly statedPrivacy and data rightsPayPal, Venmo, Play+ transaction termsContact path for disputes
propbetexperts Our Terms, Your Rights, and How We Operate
POLICY CONTACT PATHS

Reach Us on Legal or Account Matters

If a term is unclear, an account action needs review, or you want to request your stored data, our support team handles policy questions the same way they handle any other account issue — directly and on the record. Reach us through live chat inside your account dashboard, by email for written documentation, or through the help form for non-urgent requests. Every message tied to a legal or account dispute gets a reference number so you can track the response.

Live Chat Open live chat from your account dashboard for immediate policy questions or to flag a transaction dispute while your account history is on screen.
Email Support Send written policy requests, data inquiries, or formal dispute notices to our support email. You will receive a timestamped confirmation with a case reference.
Help Request Form Use the in-app help form for account-access issues, PayPal or Venmo withdrawal holds, and requests to review or correct account data on file.
ACCOUNT SECURITY STANDARDS

Data Handling, Cookies, and Account Integrity

We collect only what is needed to run your account, verify your identity, and process payments through PayPal, Venmo, and Play+. No data is sold to third-party advertisers. Cookies on the site track session state and login continuity across your phone and browser — you can manage cookie preferences in the site settings without losing account access. Retention periods follow state-level requirements, and inactive accounts are flagged before any data is removed.

Data Collection Scope

We collect account registration details, device session data, and payment records. Nothing beyond what is needed to run your account and process verified withdrawals.

Cookie Use

Session cookies keep your login active across phone and desktop. Preference cookies remember your wallet choice — PayPal, Venmo, or Play+ — at checkout.

Your Right to Request Data

Account holders in eligible states can request a copy of data we hold or ask for corrections. Submit the request through live chat or email with your account ID.

Account Suspension and Review

Accounts under fraud review or with unresolved chargebacks are suspended temporarily. You will receive written notice with the case reference and a clear path to resolution.

What People Ask About Our Policies

The questions below cover what we hear most from account holders navigating terms, data rights, and state eligibility. If your question is not here, live chat is the fastest path to a direct answer.

Access depends on the state you are located in at the time of each session. We do not claim availability in states where online sports betting is not authorized by local law.

We retain transaction and identity records for the period required under applicable state law. After that window, account data is deleted from active systems on a scheduled basis.

Yes. Send a data request through live chat or email with your account ID. We will respond within the timeframe required in your eligible state and provide a summary of what we hold.

Withdrawal holds are triggered by pending identity verification, an unresolved chargeback, or a state-eligibility check. Contact support with your case reference to move the review forward.

Raise the dispute through live chat or email before filing with your payment provider. Initiating a chargeback without notifying us first may result in a temporary account suspension during review.

Terms are updated when state regulations in covered regions change. A notice appears in your account dashboard whenever a material update takes effect, with a plain summary of what changed.
Reference

Legal

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.